Medical support transforming lives

Who we are

The Victoria Foundation is a Registered Charity and its charity number is 292841.    

Registered Office and Postal Address:  St David’s House, 15 Worple Way, Richmond, Surrey. TW10 6DG.  
Company Registered Number 01946612

 

Personal Data/information

Personal data/information is any information that is used to identify you such as your name, age, email address, postal address, telephone number, as well as information relating the reasons for supporting our cause. If you supply such information to TVF, we are legally bound by the General Data Protection Regulation (GDPR) to ensure that such information is only used for the purpose for which it was requested and also to ensure that the data is held securely. That includes whether you want to make a donation, fundraise or volunteer for us, apply for a grant or want to learn more about what we do.

From May 25th, 2018 when you attend an event, activity or receive a grant from TVF we use legimate interest to keep you informed of future events and activities.  In due course you will also be asked to OPT IN to receive TVF's Newsletter, invitations to events and for details of activities.  If you would like to OPT OUT of receiving information from TVF at any time please send an UNSUBSCRIBE request to: info@thevictoriafoundation.org.uk 

Financial information

In order to process Credit Card or other financial transactions we may ask for your bank or card details. All details are stored securely for the necessary period of time and then destoryed safely. 

When online you will be directed to a secure area on our website. To ensure the maximum level of security is applied to your data, all transmissions over the internet to and from this area are encrypted using SSL (Secure Sockets Layer). Credit card and bank detail information is not retained on our web servers, but is transferred to our secure internal databases (for the purpose of collecting and recording payments).

Sales

All purchases through this site are subject to product availability. The Victoria Foundation may, in it's sole discretion, limit or cancel the quantities offered on the The Victoria Foundation website or limit the sales of products or services to any person, household, geographic region or jurisdiction. Prices for The Victoria Foundation products are subject to change, without notice. Unless otherwise indicated, prices displayed on this site are quoted in pounds sterling.

The Victoria Foundation may, in it's sole discretion, refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If The Victoria Foundation believes that you have made a false or fraudulent order, The Victoria Foundation will be entitled to cancel the order and inform the relevant authorities.

Payments & Refunds

Payments
By clicking the "Submit Payment" button on our website, you authorise us to charge the account details that you have entered for the amount specified in the Transaction Amount field which will be used to deliver the objects of The Victoria Foundation. Such transactions will be handled by either our Bank, Card collector or our Direct Debit handler. These are all selected professional deliveries of these services

If you selected the regular giving option option, the account information provided will be stored securely via for automatic processing of your future payments. Please notify us at any time if you wish to discontinue your pledge.

Refunds

We do not provide refunds unless:

  • a card has been used fraudulently. Under these circumstances we will require confirmation from your card provider.
  • a duplicate payment has been made.
  • any refund request should be made within 40 days of the transaction date.
  • an event has had to be cancelled or postponed due to COVID-19 restrictions 

The terms of service are governed in accordance with the laws of the United Kingdom.

Requests for information via TVF's website

If you make a request for further information via TVF website, the data will only be retained on the Web Servers as long as necessary in order to respond to your query.

Cookies

We may collect and record information in order for us to understand more about how our website is used and in turn to make sure that the site reflects your needs. To do this we may send cookies to your PC. A cookie is a small file that contains information that allows us to recognise that you have used the site before, but will not contain any other personal data. If you do not want cookies to be stored on your PC it is possible to disable this function within your browser without affecting your navigation around the site. In Internet Explorer, click on Tools, click on Settings, click on the Privacy tab and then use the slider bar to choose the level of privacy you want. In Firefox, click on Tools, click on Options, click on Privacy, click on the Cookies tab and choose your level of privacy.

Confidentiality

TVF website may include links to other sites, not owned or managed by TVF. These sites should adhere to General Data Protection Regulation (GDPR) May 25, 2018. If you follow a link to any of these websites, please note these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.  Please contact us if you have any concerns at any time:  info@thevictoriafoundation.org.uk  or 020 8332 1788

Who we share information with

TVF does not rent, sell, or swop your details with any third party at any time.  TVF may from time to time need to use the services of an Internet Provider. Use of data by the Internet Service Provider on behalf of TVF is regulated and safeguarded within the requirements of the General Data Protection Regulation (GDPR) May 25, 2018. 
Data Retention
We retain personal information for as long as we reasonably require it for legal or business purposes. Personal information is normally stored for a maximum of seven years. In determining data retention periods, we consider laws, contractual obligations, and your expectations and requirements.

Access to your information

You may request a copy of any personal information that TVF has about you. Please email info@thevictoriafoundation.org.uk or write to Data Controller, The Victoria Foundation, St David’s House, 15 Worple Way, Richmond, Surrey TW10 6DG. TVF does not make a charge for supplying this information and will reply within 30 days of receipt of your request. It will help us to locate your records more easily if you can tell us something about the nature of your contact with TVF.

Registered Charity Number 292841